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spa

1. 1. Are you Male/Female?
Male
Female
2. How old are you?
15-20
20-30
30-40
40-50
50-60
60 or over
3. How frequently do you visit a Spa, Hair & Beauty or Massage salon?

Occationally
1-2 times per month
3-4 times per month
2-3 times per week
Never
4. 4. How satisfied are you with your salon?

Very satisfied
Quite satisfied
I use different salons all the time
Not satisfied at all
Other (please specify)
5. Do you think you get value for money?


□ Yes, I believe so
□ Yes, but a bit expensive
□ No, price does not correspond the service offered
□ I use different salons depending on price and availabilit
6. What makes you makes you prefer a specific salon? (Select all that apply)

□ Service
□ Quality
□ Location
□ Facilities
□ Ambiance
□ Professional staff
□ Availability (booking)
□ Price
□ Other (please specify)
7. What makes you makes you prefer a specific salon? (Select all that apply)

□ Service
□ Quality
□ Location
□ Facilities
□ Ambiance
□ Professional staff
□ Availability (booking)
□ Price
□ Other (please specify)
8. Do you make use of a salon loyalty program?
Yes
□ No
□ No, but if it was there, I'd definitely use it
9. Select any frustrations you may have experienced regarding your salon booking? (Select all that apply)

□ Language issues
□ Finding a salon near me
□ Never a time-slot when I need it
□ Specific staff not available
□ Required services not offered
□ Other (please specify)
10. What makes you choose a specific salon? (Select all that apply)

Word of mouth
□ Magazine recommendations
□ Google or other online media
□ I try out the ones that are close to where I live
□ I only choose globally renowned names
□ Other (please specify)
11. Do you buy specific products in the salon?

□ Yes, occasionally
□ Always. Because I can't get it anywhere else
□ Sometimes, if I've tried the brand before
□ Sometimes, if the staff is highly recommending it
□ Never
12. What social network apps do you actively use on your mobile?
□ Facebook
□ Twitter
□ Google+
□ Foursquare
□ Instagram
□ Pintrest
□ Other (please specify)


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